FAQs

How My Order will be delivered?

We use our logistics partners Sequel Global Logistics & Ecom Express to deliver the product directly to the customer.

What Is your return policy?

In case you are not satisfied with any of our products, please do give us a call on 18008911306. Our customer care will try and resolve all your queries and concerns. In an unlikely event of us not being able to meet your requirements, we will offer Cash Refund or Credit Note as per the policy detailed below. We follow a 15 days Return Policy.

Is there any exchange policy?

Miorola offers a flat 80% Life Time Exchange policy on its entire range of Gold and Diamond Jewellery. Silver and Gemstones are not covered under this policy. The 80% value will be determined based on the prevailing prices of the Gold and Diamonds on the day of exchange of jewellery.

How do I know that the jewellery I have bought is genuine?

All our products are Hallmarked and Certified by Independent Labs of International repute such as EGL.

What if the product gets misplaced/stolen during transit?

All items that we ship are Insured hence please be rest assured that it’s our responsibility to ensure that you receive the ordered product.

What if I don't like the product after buying?

We follow a 15-day Money Back and Replacement policy. Please refer to our Return Policy

Do you Resize the Ring if it doesn't fit in finger?

Yes, we do, except eternity rings. Finding your ring size is extremely easy and we strongly recommend you to visit our Ring Size Guide

Can I cancel the Order?

At Miorola, you can cancel your order within 15 days from the day the order is shipped. If you wish to cancel or return your purchase, please contact our customer service team on 18008911306 or go directly to the portal and cancel it.

Can I get Quicker delivery?

It depends on the type of product. For more detail call our customer support 18008911306

How Long it takes for the refunds to reflect in my accounts?

Depending upon the payment method used, it can take 8-10 working days for the refund to appear on your bank/card statement.